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A monitor displays a project management board with text reading:
By John Harden March 25, 2026
One of the reasons AI feels so messy in the MSP world is simple. There isn’t a real framework, not a shared one, not a practical one, mot something people can actually...
A person in a professional setting works at a desk with multiple monitors, with the text
By John Harden March 18, 2026
The more conversations I have with MSPs about monetizing AI, the less convinced I am that their biggest problems are technical. They FEEL technical...
A man stands beside a graphic of a human brain half-fleshed and half-circuitry, next to a muted speaker icon.
By John Harden March 11, 2026
I’m not anti‑innovation. I build things for a living. I like new ideas. I like progress. I like when technology actually moves the ball forward. What I’m against is noise...